"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Average Rating:


Review: 2009-01-08

Great advice...used in professional presentations in chicago!
My boss at the University of Illinois at Chicago recommended this book, and I'm really glad I took her advice and bought myself a copy, which I'm reading now. So far, great advice. Wish I would have read it for some "crucial conversations" I had just two weeks ago. Better late than never. This book is used as the backbone for several professional presentations here in Chicago.


Review: 2009-01-03

Everyone should read this book!!
I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light.
An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It made me take responsibility for my half of past conflicts.
I thought this book would teach me how to win an argument, instead....I learned how to forgive---others and myself.
I only wish I had read this years before. It is full of the best advice, common sense and it is presented very clearly.
Get this book---it will change your life....for the better.

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