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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference |
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Amazon Sales Rank: 5916
Publication Date: 2004-03
Publisher: Fire Starter Publishing
ISBN: 0974998605
Type: Paperback
Number Of Pages: 280
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A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It’s about courageous leadership."
Average Rating: 
Review: 2008-12-01
Hardwiring Excellence
Quint captures the passion of our work in healthcare very effectively. HE is a easy to follow step by step read on how to transform an organization into a high performing "culture." The use of story telling keeps you engaged and the principles/tactics are excellent.
The book helps to recommit to purpose and worthwhile work. Thank you Quint!
Review: 2008-11-26
This Book Saves Lives
Hardwiring Excellence does more than give great tools for healthcare leadership and management it helps save lives. The tools that are shared inspire healthcare workers and leaders to strive to be the best they can be. By extension the information contained in this book helps them to be more efficient which in turn enables those of us who make healthcare our career to focus on our patients. When we are able to do that we are able to focus on safety and ensuring good communication. This saves lives. When I first read this book I was a nursing manager. I came to work the next morning inspired and fired-up to make a difference for my staff and patients. My copy is dog-eared from being read so many times. This is truly a must have book for all in healthcare. Quint Studer "gets it". If you ever have the pleasure of seeing him speak you will never forget the experience.
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Amazon List Price: $28.00
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