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ITIL topics on 'agreement'



Service Design - Operational Level Agreement (OLA)
The Operational Level Agreement is an agreement between an IT service provider and another part of the same organization. This could be the development team, the support team or helpdesk. An OLA defines and supports the IT service provider's..


Service Design - Service Level Agreement (SLA)
During service level management, we negotiate Service Level Agreements with the customers (consumers) and design services in conformity with the agreed service level targets.


Service Design - Service Level Management
Service level management is the efforts to define and negotiate SLAs (Service Level Agreements) and then monitor and produce reports on delivery against the agreed level of service.


Service Design - Supplier Management
Supplier Management is used to ensure suppliers and the services they provide are supporting our IT service targets and business potential. Using Supplier Management we also ensure the supplier is delivering value for money and meeting their..






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