ITIL topics on 'best practice'

ITIL - Benefits
The ITIL public framework describes many best practices in IT service management. The framework focuses on the continual measurement and improvement of the quality of IT service delivered

ITIL - Partnering with the business
By partnering, the Business and IT become one. The business and the customer are continually involved in the lifecycle of the service rather than just the front end. In the past it used to be the case but by using ITIL we open ourselves up more..

ITIL - Resources and Capabilities
When we talk about resources and capabilities and think about the organisation and the processes, we really think about the actual people and knowledge. We also look at what people do to deliver these services and what they need to deliver..

Service Design - Operational Level Agreement (OLA)
The Operational Level Agreement is an agreement between an IT service provider and another part of the same organization. This could be the development team, the support team or helpdesk. An OLA defines and supports the IT service provider's..

Service Design - Service Level Agreement (SLA)
During service level management, we negotiate Service Level Agreements with the customers (consumers) and design services in conformity with the agreed service level targets.

Service Strategy - Addressing the Barriers
The challenge for IT managers is to co-ordinate and work in partnership with the business to deliver IT services of a high quality. We need to understand the wider context of the current and potential market places that we operate or may wish to..

Service Strategy - Silos and Reducing Barriers
Many organisations still see IT Service Management as just a ‘techi’ issue. ITIL helps promote a joined up approach to Service Management that crumbles the silo approach and helps breaks down the barriers..

Our Free Practice Exams

Microsoft Exam Information

Software

Free Learning Exams

ITIL Training

Popular

CV Tips

ITIL topics on 'best practice'

Popular