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ITIL topics on 'capabilities'

ITIL - Assets
When we talk about assets in ITIL we mean elements which are either resources or capabilities. These assets directly contribute to the delivery of the service and in the case of a profitable organisation, help drive profit.

ITIL - Resources and Capabilities
When we talk about resources and capabilities and think about the organisation and the processes, we really think about the actual people and knowledge. We also look at what people do to deliver these services and what they need to deliver..

Service Strategy - Financial Management
Insight and decisive decision-making, are the key capabilities brought to the venture through the application of Financial management. The financial side of the project provides the business and IT with quantification of the value of IT services..

Service Strategy - Organisational Health
Using business impact criteria, we need to be versatile; we’re talking about strategy and managing business impact. If we think about it from an IT perspective, business impact includes things such as initial rate of return, economic indicators..

Service Strategy - Overview
The goal of Service Strategy is to better align the business and IT strategy to ensure that IT services provide business value. The strategy of the services deals with how to design, develop and implement services.

Service Strategy - Service Portfolio
When we talk about IT portfolio management, we imply the task of rational management of large groups of items via enterprise Information Technology (IT) capabilities. Some examples of IT portfolios could include; planned initiatives, projects..

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ITIL topics on 'capabilities'

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