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ITIL topics on 'capability'



ITIL - Resources and Capabilities
When we talk about resources and capabilities and think about the organisation and the processes, we really think about the actual people and knowledge. We also look at what people do to deliver these services and what they need to deliver..


Service Design - Starting Design
Start simple, take an existing capability such as an infrastructure service you have in your environment and go through some workshops and formalise that item into a service model. Then identify that processes risks and gaps between the expected..






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