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ITIL topics on 'communication'



Service Strategy - Overview
The goal of Service Strategy is to better align the business and IT strategy to ensure that IT services provide business value. The strategy of the services deals with how to design, develop and implement services.


Service Strategy - Strategy Generation
Using strategy, we design a plan of action to achieve a particular goal. However, as Sir Winston Churchill stated ‘However beautiful the strategy, you should occasionally look at the results’. The communication channel is essential, so keep it open..


Service Transition - Stakeholder Management
Stakeholder management is a crucial process in Service Transition and ultimately contributes to the success of any delivered services. By actively involving the stakeholder in the delivery of the new or changed service we increase the chances that..






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