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ITIL topics on 'control'

ITIL - Alignment
Each of the ITIL stages has its own processes and users who manage and control those processes. In ITIL we refer to these as Roles. Below we have included some of the more common roles found in Service Management.

ITIL - Continual Service Approach
The Continual Service Improvement (CSI) volume of ITIL look directly at service quality from the business perspective. CSI defines the areas, items and processes which should be controlled and measured

ITIL - Roles
Each of the ITIL stages has its own processes and users who manage and control those processes. In ITIL we refer to these as Roles. Below we have included some of the more common roles found in Service Management.

Service Transition - Control and Discipline
Control and discipline are two fundamental elements during the transition stage. To keep the release cycle as smooth as possible it’s important to understand and manage change as the service is transitioned.

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ITIL topics on 'control'

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