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ITIL topics on 'criteria'



Service Strategy - Organisational Health
Using business impact criteria, we need to be versatile; we’re talking about strategy and managing business impact. If we think about it from an IT perspective, business impact includes things such as initial rate of return, economic indicators..


Service Transition - Evaluation
Wikipedia defines evaluation as "systematic determination of merit, worth, and significance of something using criteria against a set of standards". In ITIL we evaluate the effects of a service change and any of the unintended effects to help..


Service Transition - Release Management
Release Management is a proactive approach to planning and preparing new services for release to ensure optimum cost and minimized risk. Release management protects the live service environment to avoid unwanted impact, whilst delivering services..


Service Transition - Validation and Testing
Service Validation and Testing is a core process used to validate the quality of the service before delivery - is it fit for use and fit for purpose. We want to be sure that the service we deliver, will provide value to the customer and their..






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