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ITIL topics on 'example'

ITIL - Measures
In ITIL we measure many different aspects of our service to ascertain how it’s functioning and if it’s delivering business value. Utility is a great example of a service measurement. We use utility in ITIL to measure the relative satisfaction..

ITIL - Partnering with the business
By partnering, the Business and IT become one. The business and the customer are continually involved in the lifecycle of the service rather than just the front end. In the past it used to be the case but by using ITIL we open ourselves up more..

ITIL - Service Experience
We need to use the service experience to evolve for the better. The service manager would be somebody responsible for one or more services. They would be the human connections to the business and takes care of the internal complexes of IT that..

ITIL - Service Lifecycle
The Service Lifecycle comprises of 5 core stages; Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement

Service Design - Delivery Models
The workplace is a wash with different delivery sourcing strategies today. These have really exploded during the last 5 years or so. These are well covered in ITIL v3. Techniques such as out sourcing, in sourcing, shared services models, cloud..

Service Design - Design Challenges
Organisations sometimes place an overemphasis on technology. Instead it’s better to focus on how to get the business and IT thinking together. By separating away from the technology focus, it prevents the business from focusing too closely..

Service Design - Service Level Agreement (SLA)
During service level management, we negotiate Service Level Agreements with the customers (consumers) and design services in conformity with the agreed service level targets.

Service Strategy - Addressing the Barriers
The challenge for IT managers is to co-ordinate and work in partnership with the business to deliver IT services of a high quality. We need to understand the wider context of the current and potential market places that we operate or may wish to..

Service Strategy - Continual Service Improvement
When we think of Continual Improvement, we actually mean the process of stabilising and brining out consistency in the growth and improvement of services and processes. The continual approach, repeatedly analyses and improves the service..

Service Strategy - Service Portfolio
When we talk about IT portfolio management, we imply the task of rational management of large groups of items via enterprise Information Technology (IT) capabilities. Some examples of IT portfolios could include; planned initiatives, projects..

Service Strategy - Service Provider
Service providers are entities that provide services to other entities. Usually we think of service providers as a business that provides subscriptions or service to other businesses or individuals. A good example of a service is a Mobile phone..

Service Strategy - Silos and Reducing Barriers
Many organisations still see IT Service Management as just a ‘techi’ issue. ITIL helps promote a joined up approach to Service Management that crumbles the silo approach and helps breaks down the barriers..



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