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ITIL topics on 'improvement'

ITIL - Alignment
Each of the ITIL stages has its own processes and users who manage and control those processes. In ITIL we refer to these as Roles. Below we have included some of the more common roles found in Service Management.

ITIL - Benefits
The ITIL public framework describes many best practices in IT service management. The framework focuses on the continual measurement and improvement of the quality of IT service delivered

ITIL - Continual Service Approach
The Continual Service Improvement (CSI) volume of ITIL look directly at service quality from the business perspective. CSI defines the areas, items and processes which should be controlled and measured

ITIL - Efficiency Gains
One of the great things about choosing to implement ITIL within an organisation is that it can result in great improvements in efficiency. Efficiency is a bit of a broad term that falls within several ITIL areas. The potential gains are..

ITIL - Service Lifecycle
The Service Lifecycle comprises of 5 core stages; Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement

ITIL - Stages and Processes
This section shows the different ITIL lifecycle stages and the associated Service Management processes that are part of each stage. We’ve also indicated the elements which are passed between different service stages.

ITIL - What is a Service
ITIL defines a service as “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks

ITIL - What is ITIL
ITIL stands for The Information Technology Infrastructure Library. The framework outlines important IT practices via comprehensive checklists, tasks and procedures that everyday IT companies can shape to suit their requirements..

Service Strategy - Continual Service Improvement
When we think of Continual Improvement, we actually mean the process of stabilising and brining out consistency in the growth and improvement of services and processes. The continual approach, repeatedly analyses and improves the service..

Service Strategy - Economic Climate
The economic climate has brought about drastic changes to peoples perception on budgets and appropriate spending. Using ITIL Service Strategy and Continual Service Improvement we take a look under the bonnet to determine which of our services..

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ITIL topics on 'improvement'

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