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ITIL topics on 'measures'

ITIL - Alignment
Each of the ITIL stages has its own processes and users who manage and control those processes. In ITIL we refer to these as Roles. Below we have included some of the more common roles found in Service Management.

ITIL - Benefits
The ITIL public framework describes many best practices in IT service management. The framework focuses on the continual measurement and improvement of the quality of IT service delivered

ITIL - Efficiency Gains
One of the great things about choosing to implement ITIL within an organisation is that it can result in great improvements in efficiency. Efficiency is a bit of a broad term that falls within several ITIL areas. The potential gains are..

ITIL - Measures
In ITIL we measure many different aspects of our service to ascertain how it’s functioning and if it’s delivering business value. Utility is a great example of a service measurement. We use utility in ITIL to measure the relative satisfaction..

ITIL - Performance metrics
Performance metrics provide the basis for measuring performance against customer requirements and value, in addition to financial reporting.

ITIL - Value
The most successful service providers all have something in common, which is not by co-incidence. They all understand how they provide value to their customers. Using strategy is the key stone.

Service Design - Service Level Management
Service level management is the efforts to define and negotiate SLAs (Service Level Agreements) and then monitor and produce reports on delivery against the agreed level of service.

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ITIL topics on 'measures'

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