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ITIL topics on 'process'



ITIL - Alignment
Each of the ITIL stages has its own processes and users who manage and control those processes. In ITIL we refer to these as Roles. Below we have included some of the more common roles found in Service Management.


ITIL - Continual Service Approach
The Continual Service Improvement (CSI) volume of ITIL look directly at service quality from the business perspective. CSI defines the areas, items and processes which should be controlled and measured


ITIL - Resources and Capabilities
When we talk about resources and capabilities and think about the organisation and the processes, we really think about the actual people and knowledge. We also look at what people do to deliver these services and what they need to deliver..


ITIL - Roles
Each of the ITIL stages has its own processes and users who manage and control those processes. In ITIL we refer to these as Roles. Below we have included some of the more common roles found in Service Management.


ITIL - Stages and Processes
This section shows the different ITIL lifecycle stages and the associated Service Management processes that are part of each stage. We’ve also indicated the elements which are passed between different service stages.


ITIL - Warranty
The service needs to be fit for use, it needs to provide a consistent level of service, in terms of service hours, in terms of capacity and also availability. We need to set aside some design time to develop internal processes, such as change..


ITIL Exam - Braindumps and Torrents
We are fully committed to supporting the integrity of the ITIL certification process and its credibility. As a result we strongly disapprove of the use of ITIL braindumps or torrents in exam preparation. We believe in informing people about these..


Service Design - Availability Management
Availability Management is a caring process, and you can think about this as somebody who really cares about failure and how the business should address failure itself. This process also looks into designing for failure, reliability..


Service Design - Capacity Management
The official definition of Capacity Management by ITIL is “to ensure that cost-justifiable IT capacity in all areas of IT always exists and is matched to the current and future agreed needs of the business, in a timely manner”


Service Design - Delivery Models
The workplace is a wash with different delivery sourcing strategies today. These have really exploded during the last 5 years or so. These are well covered in ITIL v3. Techniques such as out sourcing, in sourcing, shared services models, cloud..


Service Design - Information Security Management
We use information security processes as a means of protecting information and information systems from unauthorized access, use, disclosure, disruption, modification and destruction.


Service Design - ITSCM
The high availability of IT services is critical to the survival of most modern businesses. IT Service Continuity Management or ITSCM as it is formally known, is the process of ensuring that IT facilities (such as computers, servers, network..


Service Design - Plans
We use plans as procedures to achieve a particular objective. Put simply, it’s a set of intended actions through which we expect to achieve a goal or outcome. When we define plans we include their breadth, time frame and specificity. In some cases..


Service Design - Starting Design
Start simple, take an existing capability such as an infrastructure service you have in your environment and go through some workshops and formalise that item into a service model. Then identify that processes risks and gaps between the expected..


Service Design – Overview
The Service Development Lifecycle is a classic approach that’s easy to latch onto. We use tangible models to map how we’re going to introduce technology. We have reviews, models and gauges. We start with developing requirements, designs and then..


Service Strategy - Addressing the Barriers
The challenge for IT managers is to co-ordinate and work in partnership with the business to deliver IT services of a high quality. We need to understand the wider context of the current and potential market places that we operate or may wish to..


Service Strategy - Continual Service Improvement
When we think of Continual Improvement, we actually mean the process of stabilising and brining out consistency in the growth and improvement of services and processes. The continual approach, repeatedly analyses and improves the service..


Service Strategy - Service Portfolio
When we talk about IT portfolio management, we imply the task of rational management of large groups of items via enterprise Information Technology (IT) capabilities. Some examples of IT portfolios could include; planned initiatives, projects..


Service Transition - Asset and Configuration Management
The traditional software configuration management (SCM) process is widely considered to be the best approach to handling changes in IT projects. We use Configuration Management to identify the functional and physical attributes of our service..


Service Transition - Overview
We use Service Transition to package, build, test and deploy services which were previously specified by our customer’s requirements. We manage all of these processes whilst carefully considering and evaluating our capacity and resource usage..


Service Transition - Stakeholder Management
Stakeholder management is a crucial process in Service Transition and ultimately contributes to the success of any delivered services. By actively involving the stakeholder in the delivery of the new or changed service we increase the chances that..


Service Transition - Validation and Testing
Service Validation and Testing is a core process used to validate the quality of the service before delivery - is it fit for use and fit for purpose. We want to be sure that the service we deliver, will provide value to the customer and their..






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