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ITIL topics on 'profit'



ITIL - Assets
When we talk about assets in ITIL we mean elements which are either resources or capabilities. These assets directly contribute to the delivery of the service and in the case of a profitable organisation, help drive profit.


ITIL - Measures
In ITIL we measure many different aspects of our service to ascertain how it’s functioning and if it’s delivering business value. Utility is a great example of a service measurement. We use utility in ITIL to measure the relative satisfaction..






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