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ITIL topics on 'risk'



ITIL - What is a Service
ITIL defines a service as “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks


Service Design - Design Challenges
Organisations sometimes place an overemphasis on technology. Instead it’s better to focus on how to get the business and IT thinking together. By separating away from the technology focus, it prevents the business from focusing too closely..


Service Design - Design Risks
ISO 31000 defines risk as the effect of uncertainty on objectives, which can be either positive or negative. We use risk management to identify, assess, and prioritize the risks and follow those up with a corresponding and efficient application..


Service Design - Starting Design
Start simple, take an existing capability such as an infrastructure service you have in your environment and go through some workshops and formalise that item into a service model. Then identify that processes risks and gaps between the expected..


Service Transition - Change Management
We use Change Management to standardize our methods and procedures for dealing with changes and thereby reducing risk and disruption. We record all changes to assets or confirmation items in the Configuration Management System.


Service Transition - Evaluation
Wikipedia defines evaluation as "systematic determination of merit, worth, and significance of something using criteria against a set of standards". In ITIL we evaluate the effects of a service change and any of the unintended effects to help..


Service Transition - Release Management
Release Management is a proactive approach to planning and preparing new services for release to ensure optimum cost and minimized risk. Release management protects the live service environment to avoid unwanted impact, whilst delivering services..






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