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ITIL topics on 'software'



ITIL - Best Service Desk Software
The list below describes some of the most popular help desk software for your business. They cover all of the core help desk features such as incident management, ticketing, reporting and tracking.


ITIL - Efficiency Gains
One of the great things about choosing to implement ITIL within an organisation is that it can result in great improvements in efficiency. Efficiency is a bit of a broad term that falls within several ITIL areas. The potential gains are..


Service Transition - Asset and Configuration Management
The traditional software configuration management (SCM) process is widely considered to be the best approach to handling changes in IT projects. We use Configuration Management to identify the functional and physical attributes of our service..


Service Transition - Configuration Item
The term configuration item or CI refers to the primary structural unit of the configuration management system. CIs come in many different forms, but can include individual requirements documents, software, models, plans, and even people.






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