Home | ITIL Training
Home | ITIL training material and exam preparation guides
Copyright © Accelerated Ideas 2005-2024

ITIL topics on 'targets'



ITIL - Performance metrics
Performance metrics provide the basis for measuring performance against customer requirements and value, in addition to financial reporting.


Service Design - Service Level Agreement (SLA)
During service level management, we negotiate Service Level Agreements with the customers (consumers) and design services in conformity with the agreed service level targets.


Service Design - Supplier Management
Supplier Management is used to ensure suppliers and the services they provide are supporting our IT service targets and business potential. Using Supplier Management we also ensure the supplier is delivering value for money and meeting their..






Search

Popular

Take a free ITIL Practice Exam and test your knowledge of ITIL principles. Sample ITIL questions for the foundation and intermediate exams.

ITIL Practice Test





English English  |  Portuguese Portuguese