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ITIL topics on 'timeframe'



Service Design - Operational Level Agreement (OLA)
The Operational Level Agreement is an agreement between an IT service provider and another part of the same organization. This could be the development team, the support team or helpdesk. An OLA defines and supports the IT service provider's..


Service Design - Service Catalogue
The Service Catalog, is one of the key deliverables from the Service Design phase. It’s a list of services that an organization provides, often to its employees or customers. For each service within the catalog, we typically include description..






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