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ITIL topics on 'tool'



ITIL - Efficiency Gains
One of the great things about choosing to implement ITIL within an organisation is that it can result in great improvements in efficiency. Efficiency is a bit of a broad term that falls within several ITIL areas. The potential gains are..


Service Design - Plans
We use plans as procedures to achieve a particular objective. Put simply, it’s a set of intended actions through which we expect to achieve a goal or outcome. When we define plans we include their breadth, time frame and specificity. In some cases..


Service Design - Service Level Agreement (SLA)
During service level management, we negotiate Service Level Agreements with the customers (consumers) and design services in conformity with the agreed service level targets.


Service Design – Overview
The Service Development Lifecycle is a classic approach that’s easy to latch onto. We use tangible models to map how we’re going to introduce technology. We have reviews, models and gauges. We start with developing requirements, designs and then..


Service Strategy - Addressing the Barriers
The challenge for IT managers is to co-ordinate and work in partnership with the business to deliver IT services of a high quality. We need to understand the wider context of the current and potential market places that we operate or may wish to..


Service Strategy - Service Provider
Service providers are entities that provide services to other entities. Usually we think of service providers as a business that provides subscriptions or service to other businesses or individuals. A good example of a service is a Mobile phone..


Service Strategy - Silos and Reducing Barriers
Many organisations still see IT Service Management as just a ‘techi’ issue. ITIL helps promote a joined up approach to Service Management that crumbles the silo approach and helps breaks down the barriers..


Service Transition - Knowledge Transfer
We want to ensure that the right people have access to the right information. Whether that is training manuals or quality reports; giving people the knowledge they need to work effectively is a key point of transition.


Service Transition - Release Management
Release Management is a proactive approach to planning and preparing new services for release to ensure optimum cost and minimized risk. Release management protects the live service environment to avoid unwanted impact, whilst delivering services..






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