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ITIL topics on 'value'

ITIL - Continual Service Approach
The Continual Service Improvement (CSI) volume of ITIL look directly at service quality from the business perspective. CSI defines the areas, items and processes which should be controlled and measured

ITIL - Measures
In ITIL we measure many different aspects of our service to ascertain how it’s functioning and if it’s delivering business value. Utility is a great example of a service measurement. We use utility in ITIL to measure the relative satisfaction..

ITIL - Performance metrics
Performance metrics provide the basis for measuring performance against customer requirements and value, in addition to financial reporting.

ITIL - Resources and Capabilities
When we talk about resources and capabilities and think about the organisation and the processes, we really think about the actual people and knowledge. We also look at what people do to deliver these services and what they need to deliver..

ITIL - Value
The most successful service providers all have something in common, which is not by co-incidence. They all understand how they provide value to their customers. Using strategy is the key stone.

ITIL - What is a Service
ITIL defines a service as “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks

ITIL Exam - How Much Does the ITIL Foundation Cost?
The cost of the ITIL foundation exam varies depending on the examination institute and the country in which you take the exam. Obviously in the US you will be charged the equivalent US dollar value for the exam, where as in the UK, the exam is..

Service Design - Service Design Package
ITIL defines the SDP as a document which “defines all aspects of an IT service and its requirements through each stage of its lifecycle. An SDP is produced for each new IT service, major change, or IT service retirement”. Service Design Packages..

Service Design - Supplier Management
Supplier Management is used to ensure suppliers and the services they provide are supporting our IT service targets and business potential. Using Supplier Management we also ensure the supplier is delivering value for money and meeting their..

Service Strategy - Financial Management
Insight and decisive decision-making, are the key capabilities brought to the venture through the application of Financial management. The financial side of the project provides the business and IT with quantification of the value of IT services..

Service Strategy - Overview
The goal of Service Strategy is to better align the business and IT strategy to ensure that IT services provide business value. The strategy of the services deals with how to design, develop and implement services.

Service Strategy - Service Provider
Service providers are entities that provide services to other entities. Usually we think of service providers as a business that provides subscriptions or service to other businesses or individuals. A good example of a service is a Mobile phone..

Service Transition - Validation and Testing
Service Validation and Testing is a core process used to validate the quality of the service before delivery - is it fit for use and fit for purpose. We want to be sure that the service we deliver, will provide value to the customer and their..

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ITIL topics on 'value'

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