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ITIL topics on 'warranty'



ITIL - Value
The most successful service providers all have something in common, which is not by co-incidence. They all understand how they provide value to their customers. Using strategy is the key stone.


ITIL - Warranty
The service needs to be fit for use, it needs to provide a consistent level of service, in terms of service hours, in terms of capacity and also availability. We need to set aside some design time to develop internal processes, such as change..


Service Design - Design Challenges
Organisations sometimes place an overemphasis on technology. Instead it’s better to focus on how to get the business and IT thinking together. By separating away from the technology focus, it prevents the business from focusing too closely..






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