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ITIL topics on 'knowledge'



ITIL - Resources and Capabilities
When we talk about resources and capabilities and think about the organisation and the processes, we really think about the actual people and knowledge. We also look at what people do to deliver these services and what they need to deliver..


Service Transition - Knowledge Management
To deliver services successfully, service staff need the right information at the right time. They want to be able to respond to circumstances in a well informed and efficient manner. Having information to hand means they can ultimately understand..


Service Transition - Knowledge Transfer
We want to ensure that the right people have access to the right information. Whether that is training manuals or quality reports; giving people the knowledge they need to work effectively is a key point of transition.






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Take a free ITIL Practice Exam and test your knowledge of ITIL principles. Sample ITIL questions for the foundation and intermediate exams.

ITIL Practice Test





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