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ITIL topics on 'service desk'
ITIL - Best Service Desk Software
The list below describes some of the most popular help desk software for your business. They cover all of the core help desk features such as incident management, ticketing, reporting and tracking.
Service Transition - Knowledge Management
To deliver services successfully, service staff need the right information at the right time. They want to be able to respond to circumstances in a well informed and efficient manner. Having information to hand means they can ultimately understand..
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