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Service Transition - Control and Discipline

Control and discipline are two fundamental elements during the transition stage. To keep the release cycle as smooth as possible it's important to understand and manage change as the service is transitioned.

Control and Discipline
Audit activities and trails can be used to detect unauthorized changes and inconsistencies in configurations. Documents tracking who is doing what, when and where, play their part. As with other lifecycle stages, roles and assigning people to those roles helps define the responsibilities of individuals. People need to be aware and understand their part in the delivery of services and the wider picture. Managers need to ensure that only competent staff can implement changes to test environments and production services.

In addition to change management; problem and incident processes are combined with Service Level Management to measure the quality of configuration items throughout the lifecycle.

See also

  • QA- Quality Assurance
  • PSA - Projected Service Outage
  • RCA - Root Cause Analysis
  • SAC - Service Acceptance Criteria

service transition control management discipline



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