Free Practice Exam -
ITIL
Question 1 of 15
Which term is being described below:
The goal of ___ is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors
Incident Management
Problem Management
DSDM
Continual Service Improvement
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Sorry, that was the wrong answer
Problem management is different from incident management. The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.
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