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ITIL
Question 1 of 15
KPI's are measures or metrics used to help an organization define and evaluate how successful they are, typically in terms of making progress towards long-term goals. Which of the following could be considered an objective Key Performance Indicator used to judge efficiency and effectiveness of SLM activities:
All of these
Number of service targets being met
Number of services with up-to-date SLA
Number of services with up to date reports and active service reviews
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