Free Practice Exam -
ITIL
Question 1 of 15
Which ITIL term is described by the following sentences:
> The service is split into Gold, Silver or Bronze with each service having varying prices.
> This term agrees and documents appropriate IT service targets.
> It can be thought of as a level of assurance or warranty
SLR
SLO
SLT
SLM
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Service Level Management
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