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Which ITIL term is described by the following sentences:
> The service is split into Gold, Silver or Bronze with each service having varying prices.
> This term agrees and documents appropriate IT service targets.
> It can be thought of as a level of assurance or warranty
SLR
SLO
SLT
SLM
That was the correct answer, well done!
Sorry, that was the wrong answer
Service Level Management
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