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A Change Request is a document containing a call for an adjustment of a system. The Change Request procedure is an important part of the change management process. Typically a request states what needs to be accomplished, the customer ID requesting the change and a possible deadline. It's then up to the service provider to respond with timescales, costs and estimated delivery dates.
Which of the following actions occurs first when a Change Request is received?
Prioritize
Evaluate
Test
Plan
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Requests are evaluated before they can be prioritized, planned and finally tested.
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