The ITIL certification covers a wide range of concepts and policies for managing information technology (IT), infrastructure, development and also operations. The overall ITIL framework consists of a glossary of closely defined and widely accepted stipulations. ITIL is a registered trademark of the United Kingdoms Office of Government and Commerce. The ITIL exams cover, in depth, important IT practices with comprehensive checklists, tasks and measures that each IT organization can tailor to their needs.
ITIL was first established as a concept back in the 1980’s. It has since evolved into two other carnations; Version 2 and Version 3, commonly referred to as ITIL v3. Each version revised towards current trends and technologies. The versions of ITIL are:
- ITIL Version 1 (released 1980's)
- ITIL Version 2 (released 1990's)
- ITIL Version 3 (released 2007)
ITIL Version 2 is grouped into logical sets rather than the 30 volumes that were part of the original ITIL Version 1. Each set is a group of correlated process guidelines to match different parts of IT management, applications and services. Service Management is by far the most commonly used and understood of the ITIL publications. The overall ITIL structure expands to far greater lengths in version 2.
ITIL Version 2
The 8 groups enclosed in ITIL Version 2 are:
1. Service Delivery
2. Service Support
3. ICT Infrastructure Management
4. Security Management
5. The Business Perspective
6. Application Management
7. Software Asset Management
8. Planning to Implement Service Management
ITIL Version 3
ITIL version 3 takes the framework one step further by refining processes and terms to align with today’s standards. The 5 groups comprising ITIL Version 3 are:
1. Service Strategy
As the centre and origin point of the ITIL Service Lifecycle, the Service Strategy volume provides guidance on clarification and prioritization of service provider investments in services
2. Service Design
The ITIL Service Design framework provides good practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself
3. Service Transition
Service transition relates to the delivery of services required by the business into live/operational use, and often encompasses the "project" side of IT rather than "BAU" (Business As Usual)
4. Service Operation
Best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs)
5. Continual Service Improvement
The goal of Continual Service Improvement is to align and realign IT Services to changing business needs by identifying and implementing improvements to the IT services that support the Business Processes
Note: ISO/IEC20000 and ITIL Version 3 are quite different. ISO20000 does not recognise assets which include management organisation, process, knowledge, people, information, applications or infrastructure. Instead, ICO/IEC20000 deals with the management of financial assets. These are quite different from the assets managed through the ITIL.
Our practice exam covers the full spectrum of ITIL methods and framework techniques. Including:
- Service Desk
- Local Service Desk, Central Service Desk, Virtual Service Desk
- Incident Management
- Level Agreement
- Problem Management
- Problem classification, Problem investigation and diagnosis, Problem identification and recording
- Trend analysis;
- Change Management
- Minimal disruption of services, Reduction in back-out activities
- Request for Change, Forward Schedule of Changes
- Release Management
- Release Categories
- Delta Release, Full Release, Packaged Release
- Configuration Management
- Service Level Management, Capacity Management, Availability Management
- IT Service Continuity Management, Financial Management
- Capacity Management
- Availability Management
- Reliability, Maintainability, Serviceability, Resilience, Security
- Financial Management for IT Services
- Security Management
- ICT Infrastructure Management
- ICT Design and Planning
- ICT Operations Management
- Application Management
- Software Asset Management
Our free practice test for ITIL covers the full syllabus of the exam and is the ideal ITIL training simulator. All candidates hoping to take this exam should be able to demonstrate competence in all aspects of ITIL practices. Each ITIL book should be read from front to back to ensure full preparedness.
All our free questions are presented in our unique multiple choice simulator that mimics the actual exam content by pulling random questions from a pool of hundreds! Simply read the ITIL question to understand the topic or area being tested, then select the appropriate choice from the radio buttons underneath. The exam simulator informs you of right or wrong answers as you progress. There are 15 random questions per practice exam, and you are free to take the ITIL exam as many times as you wish. Please bookmark this page, as we revise new questions on a regular basis. Always stay ahead of the curve, use Accelerated Ideas as you number one training provider for practice exams.
Please Note: Our exam does not contain official sample or live questions which are protected by APM Group Copyright or Crown Copyright.