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Delivering IT services is a lifecycle methodology. ITIL v3 was improved to cover not only the needs and requirements but also the delivery of services as well. ITIL covers best practices for translating business objectives and requirements into valued IT systems and services. It’s now moved out of just operations to cover the total lifecycles from concepts and needs…all the way through.

The underlying IT service management philosophy aims to change IT’s focus away from technology and towards managing IT using a more service based approach. We are also trying to get the business to adopt the service-based approach as well.

This training section of our site covers the full ITIL syllabus, giving you guidance on the range of ITIL phases; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Please note, this is not an official training guide and we are not in any way endorsed by the UK government or the OGC.

Not only have we covered a large selection of ITIL topics but we’ve also given advice on the different types of ITIL training around, test centres and preparation tips for those studying.

Well, we hope you enjoy this free resource, please respect the time and effort we’ve put into bringing it to you free of charge. By all means, share the site with others and let us know what you think..

Latest Diagrams



ITIL Service Lifecycle

ITIL Service Lifecycle (cog/wheel)

ITIL Service Design Snapshot

ITIL Service Design Snapshot

ITIL Service Design to Operation

ITIL Service Design to Operation

Latest Topics



ITIL - Salaries
This section outlines the salary of an ITIL professional in the UK. Obviously ITIL roles come in many different forms so these figures are averages across the board. We’ve also included ITIL salaries and demand trends ranging back to 2008 and 2009.


ITIL - Interview Questions
Our team has created a list of popular ITIL interview questions to help you grab that new ITIL job! All of the interview questions cover ITIL related topics, methods and terms - the perfect interview preparation.


ITIL Exam - ITIL Test Centres in Italy
CSME has two ITIL test centre in Italy. These test centres are located in Rome and Napoli both of which are centrally accessible. Details for these test centres are shown below..


ITIL - Best Service Desk Software
The list below describes some of the most popular help desk software for your business. They cover all of the core help desk features such as incident management, ticketing, reporting and tracking.


ITIL Exam - Braindumps and Torrents
We are fully committed to supporting the integrity of the ITIL certification process and its credibility. As a result we strongly disapprove of the use of ITIL braindumps or torrents in exam preparation. We believe in informing people about these..


Service Transition - Roles
The following roles are all part of the Service Transition stage of the ITIL Service lifecycle:


Service Transition - Stakeholder Management
Stakeholder management is a crucial process in Service Transition and ultimately contributes to the success of any delivered services. By actively involving the stakeholder in the delivery of the new or changed service we increase the chances that..


Service Transition - Knowledge Management
To deliver services successfully, service staff need the right information at the right time. They want to be able to respond to circumstances in a well informed and efficient manner. Having information to hand means they can ultimately understand..


Service Transition - Knowledge Transfer
We want to ensure that the right people have access to the right information. Whether that is training manuals or quality reports; giving people the knowledge they need to work effectively is a key point of transition.


Service Transition - Evaluation
Wikipedia defines evaluation as "systematic determination of merit, worth, and significance of something using criteria against a set of standards". In ITIL we evaluate the effects of a service change and any of the unintended effects to help..


Service Transition - Validation and Testing
Service Validation and Testing is a core process used to validate the quality of the service before delivery - is it fit for use and fit for purpose. We want to be sure that the service we deliver, will provide value to the customer and their..


Service Transition - Release Management
Release Management is a proactive approach to planning and preparing new services for release to ensure optimum cost and minimized risk. Release management protects the live service environment to avoid unwanted impact, whilst delivering services..


Service Transition - Configuration Item
The term configuration item or CI refers to the primary structural unit of the configuration management system. CIs come in many different forms, but can include individual requirements documents, software, models, plans, and even people.


Service Transition - Asset and Configuration Management
The traditional software configuration management (SCM) process is widely considered to be the best approach to handling changes in IT projects. We use Configuration Management to identify the functional and physical attributes of our service..


Service Transition - Change Management
We use Change Management to standardize our methods and procedures for dealing with changes and thereby reducing risk and disruption. We record all changes to assets or confirmation items in the Configuration Management System.


Service Transition - Release Policy
Policies are typically used as a deliberate plan of action to guide decisions and achieve rational outcomes. In ITIL the Release Policy defines the attributes the release must adhere to and the associated mechanism, roles and responsibilities.


Service Transition - Planning and Support
Planning correctly, obviously has a direct correlation to effective release and deployment of services into production. Capacity and resources must be carefully considered and planned, to enable us to build, release, test and deploy those services..


Service Transition - Control and Discipline
Control and discipline are two fundamental elements during the transition stage. To keep the release cycle as smooth as possible it’s important to understand and manage change as the service is transitioned.


Service Transition - Measurements and Monitoring
Measurements focus on the effectiveness of the transition phase and whether it’s meeting its goals. In particular we measure that the resources and costs we put into Transition are providing effectiveness throughout the whole Service Lifecycle.


Service Transition - Overview
We use Service Transition to package, build, test and deploy services which were previously specified by our customer’s requirements. We manage all of these processes whilst carefully considering and evaluating our capacity and resource usage..


ITIL - Assets
When we talk about assets in ITIL we mean elements which are either resources or capabilities. These assets directly contribute to the delivery of the service and in the case of a profitable organisation, help drive profit.


Service Design – Overview
The Service Development Lifecycle is a classic approach that’s easy to latch onto. We use tangible models to map how we’re going to introduce technology. We have reviews, models and gauges. We start with developing requirements, designs and then..


ITIL - Stages and Processes
This section shows the different ITIL lifecycle stages and the associated Service Management processes that are part of each stage. We’ve also indicated the elements which are passed between different service stages.


ITIL Exam - How Many Questions on the ITIL v3 Foundation Exam
The ITIL v3 foundation exam is the entry level exam for the ITIL certification series. The exam is 60 minutes in length and consists of 40 multiple choice questions. There are no prerequisites for the ITIL v3 Foundation exam and it can be taken..


ITIL Exam - ITIL Test Centres in Brazil
CSME has a single ITIL test centre in the Brazil - Zillion Technologia e Treinamentos. This test centre is located close to Uberlândia which lies just south of central Brazil. Details for this test centre are..


ITIL Exam - Which Languages is the ITIL Exam Available
The ITIL v3 foundation exam is currently available in the following languages; Brazil Portuguese, English, Spanish European, French, German, Japanese, Italian and Korean. These languages are available through the Pearsons and Prometric test centres.


ITIL Exam - ITIL Test Centres in London
EXIN (Examination Institute for Information Sciences) works in partnership with Pearsons to offer you ITIL test centres. Pearsons has hundreds of test centres throughout the UK, some of the best of these lie in the capital London.


ITIL Exam - ITIL Test Centres in Netherlands (Nederland)
CSME has a single ITIL test centre in the Netherlands (Nederlands). This test centre is located close to Arnhem which lies on the eastern side of the Netherlands. Details for this test centre..


ITIL Exam - ITIL Test Centres in US
CSME has a large number of ITIL testing centres in the United States. The majority of these lie on the eastern side of the US, but an ITIL test centre can be found within 100 miles of any part of the US. A list of some of these test centres..


ITIL Exam - ITIL Test Centres in Canada
CSME has a large number of ITIL testing centres in Canada. A list of some of these test centres..






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