The ITIL public framework describes many best practices in IT service management. The framework focuses on the continual measurement and improvement of the quality of IT service delivered.
Some of the benefits of adopting the ITIL framework include:
- 1. Increased user customer satisfaction with IT services
- 2. Improved time to market for new products and services
- 3. Improved service availability, which leads to an increase in business revenue and profits
- 4. Financial savings from reduced rework, inefficiency, lost time, improved resource management and usage of experience and best practices
- 5. Improved decision making and optimized risk
See also:ROI Return on Investment
VOI Value on Investment