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ITIL topics on 'configuration'



Service Transition - Asset and Configuration Management
The traditional software configuration management (SCM) process is widely considered to be the best approach to handling changes in IT projects. We use Configuration Management to identify the functional and physical attributes of our service..


Service Transition - Change Management
We use Change Management to standardize our methods and procedures for dealing with changes and thereby reducing risk and disruption. We record all changes to assets or confirmation items in the Configuration Management System.


Service Transition - Configuration Item
The term configuration item or CI refers to the primary structural unit of the configuration management system. CIs come in many different forms, but can include individual requirements documents, software, models, plans, and even people.






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