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ITIL topics on 'incident'
ITIL - Best Service Desk Software
The list below describes some of the most popular help desk software for your business. They cover all of the core help desk features such as
incident
management, ticketing, reporting and tracking.
Service Design - Operational Level Agreement (OLA)
The Operational Level Agreement is an agreement between an IT service provider and another part of the same organization. This could be the development team, the support team or helpdesk. An OLA defines and supports the IT service provider's..
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