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ITIL topics on 'requirements'



ITIL - Performance metrics
Performance metrics provide the basis for measuring performance against customer requirements and value, in addition to financial reporting.


ITIL - What is ITIL
ITIL stands for The Information Technology Infrastructure Library. The framework outlines important IT practices via comprehensive checklists, tasks and procedures that everyday IT companies can shape to suit their requirements..


Service Design - Design Challenges
Organisations sometimes place an overemphasis on technology. Instead it’s better to focus on how to get the business and IT thinking together. By separating away from the technology focus, it prevents the business from focusing too closely..


Service Design - ITSCM
The high availability of IT services is critical to the survival of most modern businesses. IT Service Continuity Management or ITSCM as it is formally known, is the process of ensuring that IT facilities (such as computers, servers, network..


Service Design - Service Design Package
ITIL defines the SDP as a document which “defines all aspects of an IT service and its requirements through each stage of its lifecycle. An SDP is produced for each new IT service, major change, or IT service retirement”. Service Design Packages..


Service Design – Overview
The Service Development Lifecycle is a classic approach that’s easy to latch onto. We use tangible models to map how we’re going to introduce technology. We have reviews, models and gauges. We start with developing requirements, designs and then..


Service Transition - Configuration Item
The term configuration item or CI refers to the primary structural unit of the configuration management system. CIs come in many different forms, but can include individual requirements documents, software, models, plans, and even people.


Service Transition - Overview
We use Service Transition to package, build, test and deploy services which were previously specified by our customer’s requirements. We manage all of these processes whilst carefully considering and evaluating our capacity and resource usage..






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