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ITIL topics on 'service transition'

ITIL - Assets
When we talk about assets in ITIL we mean elements which are either resources or capabilities. These assets directly contribute to the delivery of the service and in the case of a profitable organisation, help drive profit.

ITIL - Service Lifecycle
The Service Lifecycle comprises of 5 core stages; Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement

ITIL - Stages and Processes
This section shows the different ITIL lifecycle stages and the associated Service Management processes that are part of each stage. We’ve also indicated the elements which are passed between different service stages.

ITIL - What is a Service
ITIL defines a service as “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks

ITIL - What is ITIL
ITIL stands for The Information Technology Infrastructure Library. The framework outlines important IT practices via comprehensive checklists, tasks and procedures that everyday IT companies can shape to suit their requirements..

Service Transition - Asset and Configuration Management
The traditional software configuration management (SCM) process is widely considered to be the best approach to handling changes in IT projects. We use Configuration Management to identify the functional and physical attributes of our service..

Service Transition - Change Management
We use Change Management to standardize our methods and procedures for dealing with changes and thereby reducing risk and disruption. We record all changes to assets or confirmation items in the Configuration Management System.

Service Transition - Configuration Item
The term configuration item or CI refers to the primary structural unit of the configuration management system. CIs come in many different forms, but can include individual requirements documents, software, models, plans, and even people.

Service Transition - Control and Discipline
Control and discipline are two fundamental elements during the transition stage. To keep the release cycle as smooth as possible it’s important to understand and manage change as the service is transitioned.

Service Transition - Evaluation
Wikipedia defines evaluation as "systematic determination of merit, worth, and significance of something using criteria against a set of standards". In ITIL we evaluate the effects of a service change and any of the unintended effects to help..

Service Transition - Knowledge Management
To deliver services successfully, service staff need the right information at the right time. They want to be able to respond to circumstances in a well informed and efficient manner. Having information to hand means they can ultimately understand..

Service Transition - Knowledge Transfer
We want to ensure that the right people have access to the right information. Whether that is training manuals or quality reports; giving people the knowledge they need to work effectively is a key point of transition.

Service Transition - Measurements and Monitoring
Measurements focus on the effectiveness of the transition phase and whether it’s meeting its goals. In particular we measure that the resources and costs we put into Transition are providing effectiveness throughout the whole Service Lifecycle.

Service Transition - Overview
We use Service Transition to package, build, test and deploy services which were previously specified by our customer’s requirements. We manage all of these processes whilst carefully considering and evaluating our capacity and resource usage..

Service Transition - Planning and Support
Planning correctly, obviously has a direct correlation to effective release and deployment of services into production. Capacity and resources must be carefully considered and planned, to enable us to build, release, test and deploy those services..

Service Transition - Release Management
Release Management is a proactive approach to planning and preparing new services for release to ensure optimum cost and minimized risk. Release management protects the live service environment to avoid unwanted impact, whilst delivering services..

Service Transition - Release Policy
Policies are typically used as a deliberate plan of action to guide decisions and achieve rational outcomes. In ITIL the Release Policy defines the attributes the release must adhere to and the associated mechanism, roles and responsibilities.

Service Transition - Roles
The following roles are all part of the Service Transition stage of the ITIL Service lifecycle:

Service Transition - Stakeholder Management
Stakeholder management is a crucial process in Service Transition and ultimately contributes to the success of any delivered services. By actively involving the stakeholder in the delivery of the new or changed service we increase the chances that..

Service Transition - Validation and Testing
Service Validation and Testing is a core process used to validate the quality of the service before delivery - is it fit for use and fit for purpose. We want to be sure that the service we deliver, will provide value to the customer and their..



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